OUR TEAM

In-Form Solutions is led up by an experienced team consistently delivering positive and successful outcomes in challenging times. We provide a diverse range of multi-disciplinary skills and expertise with excellent track records of delivery with the aim of ensuring successful outcomes and solutions. All our assignments are supported by our management team and robust infrastructure and quality systems so you can be assured of an effective and personal service. We are proud to provide effective solutions to our partners as we continually deliver and that's why clients keep coming back to us.

David a CIPFA Qualified Accountant is a highly skilled, competent and professional Chairman and highly experienced Finance Director, accustomed to working in a political and challenging environment. As a Finance Director of many multi agency and high profile NHS organisations mainly in the West Midlands, David thrives on dealing with complex issues; has excellent people management skills and a proactive leadership style. Throughout his career, David has been responsible for managing significant change. He has led innovation and not been afraid to take calculated risks and move organisations both large and small forward.

David has also helped shape the careers of key staff and led Board development sessions for a substantial number of organisations and has played an active part in corporate decisions whilst taking personal responsibility for his actions. David is very much a hands on person who is successful in achieving successful outcomes both within and outside the NHS. As a past National Chair of HFMA and a leader of many successful national initiatives, David's reputation of delivery and performance is of national repute. As a part time Chair of In-Form Solutions Ltd, David drives and steers the progress of the company to deliver effective informed solutions to you as our partner.

David was recently until the end of March 2019, a Non-Executive board member of University Hospitals Coventry and Warwickshire NHS Foundation Trust, chairing their Audit Committee and was also a member of the Finance and Performance Committee.

David can be contacted at david.poynton@in-formsolutions.com.

View David Poynton's CV

John a member of the Chartered Institute of Marketing has over 30 years of experience in change management and service planning for over a hundred organisations. He is uniquely skilled at leading the drive for change towards improved efficiency and innovation within a wide variety of settings including the NHS, private healthcare and a number of local government, commercial and overseas organisations. John prides himself in being an adaptable, flexible and a hard working team player. He enjoys engaging partners by contributing to the development of both the organisation and that of individuals. A strong negotiator of contracts, from both sides, and a firm believer in seeking a “win win” position for all parties and securing long lasting relationships. This ability, combined with his successful delivery record has meant that clients regularly call upon him time and time again.

Within England, John has supported a number of NHS commissioning organisations including CCG’s, an ICS with COVID-19 as well as a wide variety of Foundation and NHS Trusts providing acute, mental health and community services including undertaking a number of NHS England sponsored QIPP Reviews at an extensive number of CCG's. He has also worked with the Welsh NHS, planning, commissioning and supporting many of their delivery programmes. Further afield, he has successfully planned and implemented a number of programmes in the Republic of Ireland, The European Commission, the Channel Islands, the Isle of Man and Spain. He continues to support the Government of Gibraltar, the Channel Islands as well as some organisations in Ireland. Recently, John has undertaken an extensive number of project management development across Lancashire and South Cumbria ICB including establishing virtual COVID Wards, Robotic Process Automation (RPA) and establishing a Clinical Digital Repository for referral and management information for clinicians across the geographical area. John has also supported DHCW with the preparation of a Business Case for developing a Digital Maternity System across Wales as well as Connecting Care.

In his personal time, John actively contributes to the community and has  been Vice Chair of Governors and Head of Discipline for a leading "Outstanding" teaching school academy - the Arthur Terry School Learning Partnership. He has also enjoyed the role of Team Manager, a Committee Member of one of the nations best and most famous athletic clubs Birchfield Harriers and is now Vice President. John regularly contributes to many charities and fund raising events and is currently Chair and Trustee for South East Staffordshire Citizens Advice.

John is also our appointed In-Form Solutions Net Zero Corporate Champion. This means John is responsible for overseeing In-Form Solutions' Carbon Reduction Plan.

John can be contacted at john.griffiths@in-formsolutions.com or john.griffiths11@nhs.net for any confidential patient sensitive e-mails.

View John Griffiths's CV

Andrew is an executive level manager, with over 30 years’ management/board level experience in public and private sector organisations. 

Andrew has been a Main Board member of techUK (2015-2017), Chair/ Vice Chair of techUK’s Health and Care Council (2010-2015) and Treasurer of the British Computer Society’s Health Executive.

In consulting, Andrew has operated at Director/ Partner level for over 23 years, largely supporting public sector organisations undertaking a wide variety of high profile assignments including complex Organisational Change, Digital Strategy, Business Cases and Services/ Solutions Procurement. He has advised extensively across the UK within the NHS, Central and Local Government, Police Forces, Commercial Companies as well as internationally in Europe, Canada and Singapore.

Andrew is currently supporting NHS Wales and DHCW with developing and implementing major procurement programmes and completion of a number of Business Cases. He led the Radiotherapy Service Options Review in the Government of Jersey and is a PRINCE 2 qualified practitioner in Project Management.

Andrew can be contacted at andrew.hartshorn@in-formsolutions.com or a.hartshorn@nhs.net for confidential e-mails.

View Andrew Hartshorn's CV.

Jill is a member of the Chartered Society of Physiotherapy and has been practising for over 20 years in a number of hospitals in the West Midlands. More recently, Jill has been engaged in a number of In-Form Solution assignments by providing effective solutions and best practice to our new partners. Jill's role is to support the team by providing operational and clinical support including commissioning and service delivery.

Jill has won a number of clinical awards at the University Hospitals Birmingham Foundation NHS Trust in new innovative ways of providing care and pathway redesign.

Jill can be contacted at jill.griffiths@in-formsolutions.com.

Carl a CIPFA qualified accountant is an experienced Chief Finance Officer and Consultant who has worked in financial management and professional advisory services for over 30 years.

He is effective at leading and working in high performing teams at executive level and has extensive experience of projects in both the public and private sectors.  He has worked in the UK and internationally. 

Carl is a specialist in financial management improvement, finance transformation, programme management, governance, risk management, business planning, process improvement and change management.  As Director of Finance/CFO, he was instrumental in establishing NHS Midlands & Lancashire Commissioning Support Unit (MLCSU) into a highly successful, viable and customer focused business whilst maintaining high standards of control and corporate governance. More recently, Carl has been supporting DHCW in Wales with the development and completion of a number of digital Business Cases including "Digital Maternity" and "Connecting Care" across all of Wales.

Whilst at In-Form Solutions, Carl has continued to support MLCSU in a number of assignments as well as undertaking a number of reviews in the Republic of Ireland and NHS Wales.

Carl was a previous finalist in the HFMA National Finance Director of the year.

Carl can be contacted at carl.usher@in-formsolutions.com.

View Carl Usher's CV

Steve a CIPFA and ACCA qualified accountant has a wealth of experience of undertaking a wide variety of health care assignments both in the UK and overseas. Steve has built a national reputation of NHS Person Level Costing, Reference Costing and Service Line Reporting / Management and has led a number of nationally high profile assignments in these fields. Additionally, Steve has prepared and evaluated a number of large business cases and costed a number of major service re configurations, some health economy wide.

Steve is currently supporting the Government of Jersey with implementing a new PLiCs System covering acute, mental health and community services along with the development of its cost improvement programme and is developing this across other areas such as Education. Not only is this calculating individual person costs which can be benchmarked against other similar providers, but this is supporting the Cost Improvement Programme across the whole of the island. Steve is also advising Gibraltar Health Authority with their Service Line Reporting and costing processes as well as supporting a number of NHS Trusts including East Lancashire Hospitals NHS Trust.

Steve headed up our costing team as part of our Radiotherapy Service Review in Jersey.

Steve can be contacted at steve.kelly@in-formsolutions.com or steve.kelly4@nhs.net for confidentially sensitive e-mails.

View Steve Kelly's CV

A qualified senior informatician bcs and MSP qualified is an acknowledged leader in digital health and care with over 30 years’ senior management, policy and planning experience in the NHS in England and Wales, offering a deep understanding of digital health and care from national policy to frontline delivery. Has led major national digital and transformation programmes including implementation of digital imaging capability (PACS) across England (2007-8), NHS England’s Patient Online Programme (2013-14), SRO for the National Electronic Prescribing Service (EPS) in England (2013-14). As DH Director of Informatics Policy & Planning, led informatics policy team that published the 2012 Information Strategy for Health and Care: The Power of Information. Most recently, Programme Director for the Welsh Community Care Information System (WCCIS)..

A deep understanding of stakeholder and benefits led implementation, developing the national benefits management approach for NHS IT 2009-12. Significant experience of independent evaluation of major digitally-enabled programmes, published NAO accredited Benefits Statements for the NHS National Programme for IT (NPfIT) 2008-12. As National Programme Director oversaw academically led NHS Connecting for Health Evaluation Programme (CFHEP) 2010-12. Senior policy advisor to the independent academically led evaluation of the NHS England Global Digital Exemplar Programme 2015-21.

Highly skilled at meaningful stakeholder engagement, working across highly complex multi-organisational landscapes, Kathy has significant influencing skills, is highly emotionally intelligent, able to operate successfully in politically sensitive arenas. An excellent communicator, with an extensive senior network across health and care sector. Through her voluntary roles, conferences, and leadership forums she actively influences and contributes to the ongoing development of digital health and care.

Kathy has supported a number of Digital reviews and procurement exercises in NHS Wales and DHCW but was also part of our team that undertook a Radiotherapy Options review in Jersey. Additionally, Kathy supported our team to complete the EPR Full Business Case for Sherwood Forest Hospitals NHS Foundation Trust.

Kathy can be contacted at kathy.mason@in-formsolutions.com.

View Kathy Mason's CV

Phil is an experienced leader in the fields of Strategy development, Benefits realisation and Organisational design. He has designed and delivered significant programmes of benefits led chance across Central and Local Government, NHS England, NHS Wales and within several international charities.

As a senior leader across a range of professional services organisations, Phil has coached, grown and led consulting teams in all aspects of complex organisational design and change, from concept viability, through strategy and design, to the development and implementation of evolved organisational structures and Target Operating Models.

Phil is adept at working through complex and often competing stakeholder needs and priorities to achieve consensus and alignment with the overall strategic aims and vision. He has successfully deployed a range of techniques to help organisations build ideas and ambition into a meaningful future direction, the impact of which can be measured and communicated at all levels, and the effective communication of all this to stakeholders.

He has helped to develop the benefits led, strategic focus of senior decision makers to deliver their medium and long term goals, enabling organisations to adapt and grow. Most recently, Phil has been supporting DHCW in Wales with the completion of a number of Business Cases and supporting NHS Wales with its primary care strategy.

Phil can be contacted using: phil.jones@in-formsolutions.com.

View Phil Jones's CV

Dawn Bond is our Business Manager who is based in our Lichfield Office. Dawn's role is to support the business development of the company by supporting our bid management process and quality management.

Dawn also helps support and co-ordinate our team and our extensive portfolio of international clients, and is a key member of the commissioning team for the Government of Jersey and Gibraltar Health Authority.

Dawn was instrumental in supporting our team gaining both ISO9001 (Quality Management) and ISO140001 (Environmental Management) certifications and continues the management of the combined Quality Management Systems.

Dawn has also supported a number of clients with completing their Data Security Protection (DSP) applications.

Dawn is AAT qualified and has extensive experience of financial packages including SAGE, and QuickBooks as well as comprehensive knowledge of business management processes, Finance, GDPR, Information Governance, budget management and contracting.

Whilst at In-Form Solutions, Dawn has undertaken a number of management reviews in the Republic of Ireland and has also supported Cheshire & Wirral Partnership NHS Foundation Trust with their commissioning role and has headed their contracts team.

Dawn in her spare time is the Treasurer of Lichfield Operatic Society which she does on a voluntary basis.

Dawn can be contacted at dawn.bond@in-formsolutions.com or dawn.bond1@nhs.net for confidentially sensitive e-mails.

View Dawn Bond's CV

Iain is an experienced leader who is passionate about making a real difference in healthcare. Throughout his career he has been on a mission to transform and improve healthcare services, especially in collaboration with the NHS and Local Government.

His recent role with the dynamic Executive Team at St. Helens was all about driving positive change in our community's health and care system, he truly believes that where we live and work matters and sometimes courage is needed to reform and transform.

Iain has been providing strategic financial advise to the Liston Group where he has supported the company's development. Iain is currently supporting Black Country ICB as Finance Transformation lead. 

View Iain Stoddart's CV

Peta a CIPD specialist and an accomplished HR Director with over 20 years experience of working in large teaching hospitals and community trusts has a wealth of experience of most HR matters and service reorganisation and transformation. As a past winner of the NHS Human Resource Director of the Year award, Peta is seen as one of the UK’s leading authority on NHS HR matters. As well as service redesign and Trust merger, Peta is also highly experienced in skill mix management, recruitment and retention of staff including Nursing staff, sickness and performance and many cost improvement initiatives. 

Peta has recently led and undertaken a number of HR Disciplinary Investigations within a number of acute and mental health Trusts including the Black Country Healthcare NHS Foundation Trust and The Robert Jones & Agnes Hunt Orthopaedic Hospital NHS Trust.

Peta can be contacted at peta.poynton@in-formsolutions.com or through nhs net e-mail for confidential e-mails at p.poynton@nhs.net.

View Peta Poynton's CV

Mark is a highly experienced NHS Chief Executive who has extensive experience of large-scale change management, a proven record of service and financial turnaround, transformation and organisational development. Mark’s experience includes the leadership of NHS Trusts ranging from large teaching trusts employing over 16,000 staff with operating turnovers of c£1billion to those much smaller.

Mark has developed strong organisations by redesigning the culture, strategy, planning and performance systems and creating strong operational units.  Mark has developed system wide plans for service and financial sustainability, led successful healthcare solutions, and created highly successful clinical networks through clear vision and commercial models with providers. He has also led and implemented sophisticated partnerships with the private sector.

Mark's recent experience includes work with the NHS Improvement Directorate in various Financial Improvement Director and executive roles. Mark has a vast experience and knowledge of NHS governance and leadership. He has been Chief Executive of Swansea Bay University Health board and is currently working at University Hospitals Plymouth as Interim Chief Executive.

View Mark Hackett's CV

A qualified senior IT professional in digital health and care with over 30 years’ senior management experience in the NHS in England and Wales and the IT Provider community.

Russell is passionate about solutions that will meet the needs of new models of care, designed for working at scale, across traditional boundaries, making lives easier and delivering better patient outcomes.

Russell is highly skilled at meaningful stakeholder engagement, working across highly complex multi-organisational landscapes, has significant influencing skills, is highly emotionally intelligent, able to operate successfully in politically sensitive areas. An excellent communicator, with an extensive senior network across health and care sector.

Russell has been supporting DHCW in Wales with many of the technical attributes of various new innovative digital systems across Wales and has been instrumental in developing a lot of NHS Digital Business Cases.

Russell can be contacted using: russell.blackmore@in-formsolutions.com.

View Russell Blackmore's CV

Ian has a wealth of experience of corporate and strategic project management and business planning and commercial skills built up over many years.

Based in the West Midlands, Ian has supported multiple projects involving transfer of ownership, and turnaround of distressed companies by executing business improvement and cost reduction. This has involved new strategy formation, business planning, financial and scenario modelling, and project management through to full implementation. Ian’s experience covers a diverse range of clients from commercial businesses to public sector and not for profit organisations. Ian has developed strategies for growth, cost efficient procurement, alignment of sales and marketing teams, streamlining processes to minimise inefficiency and generating additional revenue.

His experience also includes supporting the NHS with financial management and planning. Ian has also completed multiple Mergers and Acquisition projects to add substantial growth and value within large PLCs. Ian also has excellent knowledge of audit processes related to financial scrutiny and procedure compliance. He has completed numerous reviews and investigations from working capital to forensic accounting and fraud investigation. Ian also has been developing business innovation to improve business outcomes and operational efficiencies.

Ian has supported Sandwell Leisure Trust with project managing the merger with Sandwell Council as well as a number of procurements. Ian has also been instrumental with the development of a Long Term Financial Model (LTFM) at the Liston Group whereupon Ian has been advising on a number of collaborative routes to market and has been able to realise this with a number of specific opportunities.

Ian can be contacted at ian.french@in-formsolutions.com.

View Ian French's CV

Penny is an experienced Chief Executive, Executive and Non-Executive Director with over 20 years’ board experience in the public and not for profit sectors, including within the NHS.

She has extensive experience in leading large (£350m+) and smaller organisations, including those with financial pressures.

Penny has established effective Board governance in the public sector, charitable and social enterprise sectors, including setting up of boards and sub-committees and she is experienced in maintaining compliance and the implementation of risk management systems in corporate and clinical settings.

She has an excellent record of managing risk, building teams, leading change and improving experience and outcomes for service users and patients in complex political environments at a local and national level. Penny’s consultative, diplomatic and empathetic approach is key to her success and is particularly relevant in developing strong stakeholder relationships and creating partnerships. One of her key roles is as a non-executive director at the British Dietetic Association (BDA).

Whilst at In-Form Solutions, Penny project managed the merger of Birmingham St Mary's Hospice and John Taylor Hospice.

Penny can be contacted at: penny.venables@in-formsolutions.com

View Penny Venables's CV

Ben a Data Analyst and Project Manager, supports the In-Form Solutions team and our clients with project management, research and analysis including information governance. Ben a PRINCE 2 qualified practitioner and AAT qualified finance manager has experience of system design, project and performance management. Ben was part of our Innovation Programme team which generated new innovative ideas for service improvement in hospitals. He has also been part of the team undertaking a programme of QIPP Reviews.

He has collaborated with a number of clients assisting them with completing their NHS Digital Information Governance Toolkit submissions as well as supporting St Helens CCG with the Community Services transitional planning, Data Analyst for the Jersey Radiotherapy Feasibility Study, NHS Wales and Lancashire & South Cumbria ICB. More recently, Ben has been supporting DHCW in Wales with financial modelling on a number of projects and business cases as well as delivering a new Long Term Financial Model (LTFM) for the Liston Group.

Ben is a key member of our commissioning team for the Government of Jersey and Gibraltar Health Authority producing monthly contract management performance reports and quarterly reconciliations.

Ben in his spare time is an athlete and competes for Birchfield Harriers.

Ben can be contacted at ben.griffiths@in-formsolutions.com or ben.griffiths3@nhs.net for any confidentially sensitive e-mails.

View Ben Griffiths's CV

Natalie is a highly experienced board-level leader having worked at this level for a number of years including at Chief Officer and has considerable experience of turning around an organisation rated as inadequate by the Care Quality Commission (CQC).

Natalie is a PRINCE2 certified leader who excels in setting vision, diagnosing issues, and executing improvement strategies. She has a proven track record in delivering transformational change across finance, contractual performance and workforce productivity and wellbeing. Natalie also has significant experience of successfully tendering and bidding for multi-million pound contracts, establishing a robust performance framework with a culture of accountability. Natalie has undertaken a number of assignments including HR advise and support with restructuring a number of CCG's and board assurance advise.

Natalie has undertaken a number of reviews on HR Strategy, Recruitment & Retention Strategies and Organisational Development.

Natalie can be contacted at natalie.mcmillan@in-formsolutions.com or n.mcmillan@nhs.net for secure e-mails.

View Natalie McMillan's CV

Rachel Hayward is one of our procurement & HR specialists who has a wealth in HR, organisational development, new service development, bid writing and delivery, in the private, voluntary and public sectors.

Rachel has supported a number of organisations to successfully secure new frameworks, contracts and bids in a wide variety of industries, including health care, public sector including local government and the commercial sector.

Rachel has also been supporting with the project management of a procurement programme at DHCW.

Rachel can be contacted at: rachel.hayward@in-formsolutions.com

Sharon is our Quality Manager who co-ordinates and manages our Quality Management Schemes and processes. Sharon has a wealth of professional expertise whose experience of administering management systems to British Standard Quality for organisations from small to large covering all industry sectors and supports a number of clients with developing their quality management systems.

Sharon led our ISO9001 (Quality Management) and ISO14001 (Environmental Management) accrediations.

Sharon can be contacted on sharon.louca@in-formsolutions.com.

View Sharon Louca's CV

Rob is a fellow of the Chartered Association of Certified Accountants is an experienced executive leader with lots of Board level experience including in undertaking the roles of Chief Executive, Non-Executive and Finance Director of some highly visible organisations in the NHS and charity sectors, covering broad portfolios including finance, procurement, performance, information management, estates, and risk.

Rob has undertaken a diverse range of assignments including reviewing budgets, budget setting, impact assessments, QIPP delivery, business cases and financial recovery. Rob provides our team with a wealth of experience and expertise and relish's the role of undertaking multi disciplinary reviews.

Rob recently successfully completed the production of an Impact Assessment for Sussex STP and supporting Gibraltar Health Authority's finance function and has supported the production of the operational plan and estimates for 2020/21. Rob is also currently supporting the Isle of Wight NHS Trust with the development of a Full Business Case as part of their strategic long term plan. Rob also project managed the EPR Business Case at Sherwood Forest NHS Trust.

Rob can be contacted at rob.kirton@in-formsolutions.com or rob.kirton1@nhs.net for confidentially sensitive e-mails.

View Rob Kirton's CV

Charles a highly experienced NHS Commissioner and Contracts lead has wealth of experience of working with commissioners with the development of integrated care, service reviews, contract lead and QIPP reviews. Charles is very much outcome focused, commercially aware and provides practical support to both commissioners and providers throughout the NHS.

Charles has also undertook a number of high profile roles at Board level including Director of Commissioning in the NHS as well as being an active Trustee of Mind.

Charles has undertaken a number of assignments including supporting Lancashire & South Cumbria ICB with the completion of a business Case as well as undertaking a review of primary care services. Charles also supported our Radiotherapy Review in Jersey. In Trafford CCG supporting their team with developing their QIPP programme and is also supporting Sussex STP by undertaking an Impact Assessment. Charles also prepared a Business Case for the St Mary's Centre in the Republic of Ireland.

Charles can be contacted at charles.harris@in-formsolutions.com or charles.harris5@nhs.net for confidentially sensitive e-mails.

View Charles Harris's CV

Nick is a highly experienced CIPFA qualified NHS Finance Director who has served at the Board level for over 20 years. He possesses a wealth of experience in acute, community, and mental health services, and is well-versed in financial governance, performance management, strategic and capital planning, estates, procurement, financial recovery, and turnaround, contracting, as well as cost improvement planning and delivery.

As a CIPFA qualified accountant and HFMA mentor Nick has often acted as Trust Chief Executive and chaired a number of regional and national procurement and finance groups. He is a highly thought of NHS Finance Director who has successfully supported a number of highly challenged NHS organisations. 

As well successfully leading a Financial Recovery Plan ahead of schedule, Nick has mentored senior NHS finance colleagues with their career paths and has supported the development of new highly innovative services such as East Kent Beautiful Information in which NHS Improvement (now known as NHS Impact) has endorsed. A firm supporter of the NHS and public services, Nick provides the team and our clients with highly valued financial and executive support.  

Nick has recently been successfully supporting a number of challenged NHS Foundation Trusts with developing and implementing their Financial Recovery Plans including Medway NHSFT, Isle of Wight NHSFT and Hampshire Hospitals NHSFT. Nick was also Project Director for the development of an Impact Assessment for Sussex STP and has supported our partners at 4OC on a number of assignments.

As well as a keen golfer and football supporter, Nick is a Member of University of Essex Audit & Risk Management Committee and Governor and Chair of Audit Committee for Colchester Sixth Form College.

Nick can be contacted at nick.gerrard@in-formsolutions.com or n.gerrard@nhs.net for confidential and sensitive e-mails.

View Nick Gerrard's CV

David is a qualified accountant with CIPFA and ACCA certifications. He has over 35 years of experience in the NHS, including 20 years at the board level. During his tenure as Director of Finance at South East London Strategic Health Authority, David successfully achieved financial balance across the entire economy. This included the management of Guy's and St Thomas' NHSFT, Kings College Hospital NHSFT, South London and Maudsley
NHSFT and Lewisham and Greenwich NHS Trust for several years.

David has always ensured that there was a high level of financial competence across the whole economy and pro-actively supported colleagues through turnaround. He brokered a number of difficult situations and was always respected to deliver change.

David has also extensive experience of hands on finance, reporting at Board level and introducing new systems of financial control, budget setting, regulation and reporting. David has contributed to national finance groups and has also been a CIPFA examiner.

David can be contacted at david.milner@in-formsolutions.com

View David Milner's CV